ITIL® 4 Specialist: Collaborate, Assure and Improve - eLearning (Exam Included)

ITIL® 4 Specialist: Collaborate, Assure and Improve - eLearning (Exam Included)

The ITIL® 4 Specialist: Collaborate, Assure, and Improve (CAI) module is designed for IT professionals seeking to enhance collaboration, service assurance, and continuous improvement within IT service management. This course equips learners with practical skills and strategies to optimize IT services, align them with business objectives, and drive efficiency in a dynamic IT environment.

Key Features

• Course and material in English
• 120 days access to the platform. Mobile-optimised and device-friendly
• 3 hours of video contents, divided in bite-sized learning modules
• 21 hours recommended study time
• Interactive and self-paced course
• ITIL 4 glossary included
• Official manual in digital format
• PeopleCert Official Training Material (OTM) -
• Official exam voucher included
• Certification of completion included

Objectives

• Clarifying the essential concepts, principles, value, and challenges associated with ITIL 4's five management practices.
• Ensuring stakeholders comprehend the strategic and operational prerequisites for collaborative value creation and achieving business goals.
• Seamlessly incorporating these practices into the organization's value streams.
• Enhancing understanding of the interfaces and synergies among the five practices.
• Implementing metrics and success factors to enhance overall performance.
• Evaluating, assessing, and developing the capability of various practices through the application of the ITIL Maturity Model.

Who it is aimed at

ITIL 4 Specialist: Collaborate, Assure and Improve is aimed at all IT professionals seeking to enhance their skills in establishing effective cross-practice collaboration, optimizing service value streams, and applying key concepts from the five ITIL Management Practices at both strategic and operational levels.

Contents

ITIL 4 Specialist: Collaborate, Assure and Improve training courses will provide an in-depth understanding of the subsequent five ITIL® 4 Practices:

• Relationship Management
• Supplier Management
• Service Level Management
• Continual Improvement
• Information Security Management

Prerequisites

In order to access any of the ITIL 4 Specialist: Collaborate, Assure and Improve modules, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or an ITIL 4 Managing Professional Transition.

In order to access the exam, it is mandatory to have attended an accredited training course.

Exam details

• Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
• Closed book
• 60 multiple choice questions
• 1 mark for each correct answer
• Passing score: 39/60 marks - 65%

About ITIL® 4 Practice Courses

The ITIL 4 Practice Manager certification path is designed for hands-on IT professionals seeking to enhance their ability to manage, refine, and improve organizational practices. These certifications emphasize practical application of ITIL principles, helping professionals oversee specific IT processes and drive continuous improvement.

How to Earn the ITIL 4 Practice Manager Certification

To obtain the ITIL 4 Practice Manager title, candidates must complete the ITIL 4 Create, Deliver, and Support certification and meet one of the following requirements:

• Earn five individual practice-based certifications, or
• Complete one of the bundled practice courses: ITIL 4 MSF, ITIL 4 PIC, or ITIL 4 CAI.

ITIL 4 Practice Manager Certifications

• ITIL 4 Specialist: Monitor, Support, and Fulfil (ITIL 4 MSF) – Focuses on ensuring IT services meet business needs through effective monitoring, support, and fulfillment.
• ITIL 4 Specialist: Collaborate, Assure, and Improve (ITIL 4 CAI) – Emphasizes collaboration and service assurance to enhance quality and effectiveness.
• ITIL 4 Specialist: Plan, Implement, and Control (ITIL 4 PIC) – Covers planning, implementation, and control of IT processes to optimize service delivery.

Why Choose ITIL 4 Practice Manager?

• Ideal for Practical IT Roles – Designed for IT professionals seeking to sharpen their expertise in managing IT services.
• Enhance Your Capabilities – Strengthen your ability to oversee processes and drive continuous improvements in IT service management.
• Optimize Business Processes – Gain the skills to streamline and improve IT operations, ensuring greater efficiency and effectiveness.

Licensing and accreditation

ITIL 4 Specialist is accredited by PeopleCert, based on partner agreements and meets accreditation requirements.

Equality policy

PeopleCert: PeopleCert provides a Special Considerations Policy for exam accommodations. Candidates requiring accommodations should refer to the PeopleCert terms and policies at PeopleCert Special Considerations Policy.