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ITIL® 4 Foundation

IIL Finland Oy
Summary
2 days
1 895 EUR excl. VAT
27.2.2020 09:00
English
   
Helsinki
Avoin koulutus

ITIL® 4 Foundation

itil-4-foundation-iil

Understand the key concepts of service management

ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

ITIL® (4) Foundation is a 2-day classroom course based on the exam specifications specified by AXELOS for the ITIL® (4) Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® (4) Foundation exam. In addition, the course offers a rich learning experience that helps the participants relate ITIL® to their own work environment.

The course includes a case study (based on a fictitious organization, ‘Axle Car Hire’) that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.

What you will learn

At the end of this program, you will be able to:

  • Understand the key concepts of ITIL® service management
  • Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management
  • Understand the four dimensions of ITIL® service management
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL practices and how they contribute to value chain activities

Kohderyhmä

The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a DevOps team

Aikataulu

Course overview

  • Module 1: Course Introduction
  • Module 2: Service Management: Key Concepts
  • Module 3: The Guiding Principless
  • Module 4: The Four Dimensions of Service  Management
  • Module 5: Service Value System
  • Module 6: Continual Improvement
  • Module 7: The ITIL Practices

Koulutuspaikka

IIL has a wide variety of delivery methods of their training sessions to ensure an optimal learning experience for you. The delivery method options of this course is:

  • Traditional Classroom: Engage with our  instructors and a diverse group of peers in a Traditional Classroom version of this course.

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IIL Finland Oy

International Institute for Learning, IIL Finland Oy

IIL Finland Oy - Innovative and Customer-Centric Solutions  

International Institute for Learning (IIL) operates globally and offers a wide range of training, consulting, mentoring and coaching solutions as well as customizable corporate training programs to top global companies in 150 countries. The combination of high caliber support staff,...


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Yhteystiedot

IIL Finland Oy

Aleksanterinkatu 17
00100 Helsinki

 Näytä puhelinnumero
www.iil.com

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