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ITIL 4 Managing Professional Transition Module

Tieturi
Yhteenveto
3 päivää
2 340 EUR (arvonlisäverotonta)
Avoin koulutus
Helsinki
Alkavat koulutukset
Helsinki
3.2.2020  
2 340 EUR
25.5.2020  
2 340 EUR
Tieturin koulutukset

ITIL 4 Managing Professional Transition Module


The ITIL 4 Managing Professional Transition module (ITIL 4 MPTM) is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.
The Transition module recognizes the candidate’s existing achievements and allows them to gain the up-to-date skills and knowledge of ITIL 4.
The ITIL 4 Managing Professional Transition module is composed of core elements of the following modules:

ITIL 4 Specialist: Create, Deliver and Support
ITIL 4 Specialist: Drive Stakeholder Value
ITIL 4 Specialist: High Velocity IT
ITIL 4 Strategist: Direct Plan and Improve
ITIL 4 Foundation.

ITIL 4 Foundation

Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect

Create, Deliver and Support

Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services

Drive Stakeholder Value

Understand how customer journeys are designed
Know how to foster stakeholder relationship
Know how to shape demand and define service offerings
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption / provisioning)
Know how to realise and validate service value

High Velocity IT

Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
Understand the digital product lifecycle in terms of the ITIL ‘operating model’
Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

Direct, Plan & Improve

Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of GRC and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction planning and improvement

ITIL 4 Managing Professional Transition Exam

Exam duration: 1 hour 30 minutes + 25% for non-native English speakers 
Number of questions: 40 questions
Pass mark Provisionally: 28/40 marks - 70%
Closed book
Accepted prerequisites: Minimum 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules or ITIL Expert certificate. ITIL 4 Foundation can be accepted to replace ITIL v3 Foundation, but candidates would still need to achieve 15 credits from v3 PRC/INT
No expiry date
Marking method: There is only one correct answer per question. Each question is worth 1 mark
If you are participating this training course remotely via net, you can take also the certification test online at your computer at the time most convenient to you. This test option is available for you even if you participate on an onsite training course.

Kohderyhmä


ITIL v3 candidates must have gained a minimum of 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules or an ITIL Expert certificate. ITIL 4 Foundation can be accepted to replace ITIL v3 Foundation, plus 15 credits from ITIL Intermediate/Practitioner modules.

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