Valitse sivuston käyttötapa: Mobiili

ITIL® Foundation – Key Principles for a Quality IT Infrastructure

IIL Finland Oy
Length: 3 days
Price: 850 EUR excl. VAT
Language: English
Start date: OnDemand selfpaced virtual course
Location: Verkossa/etänä
Type of education: Avoin koulutus

ITIL® Foundation – Key Principles for a Quality IT Infrastructure

ITIL® Foundation – Key Principles for a Quality IT Infrastructure

Opi tuottamaan IT-palveluita palvelunhallinnan näkökulmasta

Kurssille osallistujat oppivat ymmärtämään ne pääperiaatteet, prosessit, toiminnot ja roolit, joiden avulla palvelunhallinta pystyy tuottamaan korkeatasoisia IT- ja tukipalveluja asiakkailleen.

Learn the Key Principles for a Quality IT Infrastructure

With this course you will understand the key principles, processes, functions, roles, and benefits that enable Service Management staff to deliver and support quality IT services to its customers.

Performance Focus

  • Service Management and the importance of ITIL
  • Business and IT integration
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continuous Service Improvement
  • Preparing to take and pass the ITIL Foundation exam

Learning Objectives

In this course you will learn:

  • demonstrate knowledge and understanding of an internationally recognized, best practice framework, that if correctly adopted and adapted, will help the organization create a more structured value-add IT infrastructure, in order to better meet the demands of its customers’ business objectives
  • prepare and practice for the ITIL Foundation exam
  • follow a business idea from concept to production, and continue to improvement

ITIL® is a registered trade mark of the Cabinet Office.

Target group

ITIL Foundation is suitable for

  • individuals who require a fundamental understanding of the ITIL framework and how it may be used to improve the quality of IT Service Management within an organization
  • IT professionals that are working within an organization that has incorporated or will be incorporating, the ITIL framework in order to provide better IT services
  • all other staff involved in delivering IT services that use the ITIL methodology


This course is the entry level to preparation for the ITIL® qualification, so previous knowledge of ITIL® is not required to complete this course. However, Service Management knowledge is beneficial.

Course Level



The course will deal with following themes:

  • ITIL Fundamentals
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

The ITIL Foundation Exam will be held in the end of the course.

Delivery method

IIL has a wide variety of delivery methods of their training sessions to ensure an optimal learning experience for you. The delivery method options of this course are:

  • Traditional Classroom: Engage with our  instructors and a diverse group of peers in a Traditional Classroom version of this course.

  • Virtual Classroom (Live): Dynamic and fully interactive, a live, online version of this course is led by an instructor and conducted in real time.

Important Note for Virtual Course Participants

The ITIL Foundation exam is not available in a virtual format. As a result, separate arrangements must be made by the participant to schedule this exam. Various options are available depending on the participants’ geographic location. Ask more!

IIL Finland Oy

International Institute for Learning, IIL Finland Oy

IIL Finland Oy - Innovation in Project Management Training

International Institute for Learning (IIL) operates globally and offers a wide range of training, consulting, mentoring and coaching solutions as well as customizable corporate training programs to top global companies in 150 countries. Our core competencies include Project, Program and...

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Contact details : IIL Finland Oy

IIL Finland Oy

Aleksanterinkatu 17
00100 Helsinki

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